MONOM sp. z.o.o w
  • Returns and Reklamations

Terms and Conditions. Return of goods

USERS who are consumers pursuant to Art. 27 of the Act of 30/05/2014 on consumer rights (Journal of Laws of 2014, item 827), hereinafter referred to as the ACT, has the right to withdraw from the contract without giving reasons and without incurring costs, subject to point 3. This right performed by submitting to the WEBSITE OWNER an appropriate statement in writing within 14 days from the date of delivery of the item or provision of the service. The declaration may also be submitted in electronic form, sent to the following e-mail address: The WEBSITE OWNER will immediately send the USER a written confirmation of receipt of the declaration of withdrawal from the contract.

In the event of the exercise of the right of withdrawal referred to in point 1, what the parties have provided will be returned unchanged.

The return should take place immediately, not later than within fourteen days from the date of withdrawal from the contract. The price for the product will be refunded to the USER within 14 days, by transfer to the bank account indicated by the USER.

Data to be returned:

Monom sp. z.o.o
Radosna 13
16-030 Ciasne

Return conditions - IMPORTANT:

- The goods you are returning cannot show signs of use!

- The parcel in which you send the goods must be securely packed and protected against damage.

Product Quality Complaints:

- They are considered after an earlier telephone conversation with the contractor and determining the reason.

- Complaints related to damage to the goods are considered only after presenting the damage report signed by the courier.